Privacy Policy

1. Introduction

Welcome to Livana Modular Furniture Fittings & Accessories ("Livana", "we", "our", or "us"). We operate the Livana Loyalty Application. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our mobile application and website.

2. Information We Collect

To provide and maintain our loyalty rewards program, we may collect the following personal details:

• Personal Identifiers: Name, mobile phone number, email address.
• Shipping Details: Postal address, landmark, city, state, pin code (for delivering redeemed loyalty gifts and catalogs).
• Verification Documents (KYC): PAN and/or Aadhaar document details uploaded voluntarily for identity verification before high-value reward redemptions.
• Transaction Data: Store invoice numbers, bill dates, and loyalty points credited or deducted.

3. How We Use Your Information

We use the collected information solely for genuine business purposes:

• To create and manage your loyalty account and point balances.
• To process reward claims, ship selected products, and verify delivery status.
• To notify you about promotions, seasonal point multipliers, and company announcements.
• To verify customer identity and prevent unauthorized reward claims.

4. Data Protection & Security

We implement industry-standard administrative and technical security measures to protect your personal information against unauthorized access, loss, or misuse. We do not sell, rent, or trade your personal data with any third-party marketing agencies.

5. Account & Data Deletion

You have the right to request deletion of your account and personal data at any time. For instructions on submitting an account deletion request, please visit our Account Deletion page or email us directly at livanapkd@gmail.com.

6. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at: