In compliance with Google Play Store User Data policies, users of the Livana Loyalty Application may request the deletion of their account and all associated personal data stored on our servers.
What Data Is Deleted
- User profile records (Name, Phone Number, Email, Delivery Addresses).
- Identity verification documents (uploaded PAN/Aadhaar documents).
- Loyalty points ledger and redemption history.
- Authentication credentials and active login sessions.
How to Request Deletion
You can request immediate account deletion through either of these methods:
- Via Email: Send an email from your registered email or mentioning your registered 10-digit mobile number to livanapkd@gmail.com with the subject line "Account Deletion Request - Livana Loyalty".
- In-Person at Showroom: Request account closure at our customer service desk at Livana, Highway Arcade, Kalmandapam, Palakkad.
Requests are processed within 3 to 5 business days. Once deleted, your loyalty points balance cannot be restored.
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